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Were Hiring Bike Shop Manager

Second Cycle


Who We Are

Our vision is a world where the joy of bike riding is accessible to everybody. Our mission is to demystify and normalize bike riding as a part of daily life and realize the bicycle as a tool of personal and community empowerment. We provide equitable access to sustainable transportation to all people through our recycling efforts, full-service bike shop, and various programs for adults and youth.

Position Summary

The Bike Shop Director assumes primary responsibility for the daily operations of the bike shop and supervises the staff team. This role is the key leader of the shop and should have excellent customer service skills while demonstrating best practices for running a non-profit bike shop. The Shop Director will work closely with the Executive Director and the Shop and Recycle Reuse Lead as part of the leadership team, and interact with the Board, other staff, and volunteers. They are responsible for maintaining the safety, morale, and inclusive atmosphere of the shop.

Reports to: Executive Director

Classification: Full Time, plus Benefits

Essential Job Functions

  • Ensure the retail operations run smoothly, profitably, and fulfill the organization's vision and mission.

  • Manage all shop mechanics, assistant shop mechanics, volunteers, and interns.

  • Purchase parts, accessories, shop supplies, and tools for the main shop while keeping costs within the designated budget.

  • Report directly to the Executive Director.

  • Maintain accurate inventory records using inventory management software.

  • Responsible for inventory reconciliation.

  • Provide monthly reports to the Executive Director in quantitative, qualitative, and/or narrative form.

List of Duties(Includes but is not limited to the following)

  • Ensure customers are assisted in a timely, professional, and courteous manner.

  • Purchase products and keep the shop fully stocked with tools and supplies.

  • Ensure the shop is clean, organized, and all tools are accounted for.

  • Set daily, weekly, monthly, quarterly, and yearly goals for the team to work toward.

  • Create a schedule to cover the shop's open hours.

  • Maintain accurate inventory.

  • Make accurate weekly cash deposits to the bank that match the POS system.

  • Responsible for onboarding and training new shop mechanics, shop assistants, and full-service mechanics.

Desired & Minimum Qualifications

  • 2-3 years of management or other leadership role in the bike industry setting.

  • Strong problem-solving skills.

  • Ability to work in a team-oriented environment and handle multiple tasks.

  • Experience working in a multicultural/lingual environment.

  • Must meet federal and state health and safety standards.

  • Able to work flexible hours on occasion.

  • Excellent organizational and computer skills.

  • Ability to communicate effectively with individuals from diverse cultural backgrounds.

  • Respect for others' experiences, opinions, language, values, culture, and knowledge.

  • Access to a reliable source of transportation.

  • Experience working with immigrant and refugee families.

  • Strong understanding of and commitment to social justice, racial equity, and gender equity.

  • Bike riding and bike mechanic skills.

  • Availability to work on weekends.


Salary range $23 - $27 an hour DOE. Generous benefits include: Health Reimbursement Arrangement; generous paid time off plus an organization-wide holiday recess from 12/24 to 1/1; a generous wellness time policy; disability; annual investment in professional development and physical activity; discounts on new and used bikes and parts; casual work environment.

How to Apply

Email your resume and cover letter and 2 references to with the subject line “Shop Manager” Applications received by 8/15/23 will receive priority.

Diversity Statement

Second Cycle values diversity and strongly encourages applications from people who have historically been underrepresented in the bicycle industry, advocacy, and nonprofit work. Second Cycle is an Equal Opportunity Employer and is committed to diversity, racial equity, and inclusion. We do not discriminate on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, record of arrest or conviction, or any other factor protected by law. We strive to have a diverse board, staff, and volunteer base that reflects the communities we serve. This position is subject to reference checks and the completion of a background check.


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