Job Opportunities 

Organizational Overview: The mission of Second Cycle, a nonprofit organization based in Tacoma, WA, is to demystify and normalize bike riding as a part of daily life while realizing the bicycle as a tool of personal and community empowerment. We do this through our community tool space, through youth bike programs, and by providing an open, supportive, accessible, and inclusive environment. We work to diversify participation in the cycling community and are working toward a world where the joy of riding a bicycle is accessible to everybody. 

 

Second Cycle was started a little under 11 years ago in a basement garage by a few bike mechanics and bike messengers. We started small and have steadily grown. We have a gritty sensibility and a DIY ethos deeply ingrained in our organizational DNA. We started with just a community tool space in mind and have added a variety of vibrant youth programs. 

 

We are anchored in the Hilltop community and have been running the shop somewhere in Hilltop for the last 11 years. We have seen a lot of changes in this neighborhood, and we see the changes coming with the light rail and 1500 apartment units to be added in the next five years. That all being said, the organization has been and is on a growth trajectory, and there will be opportunities to grow with it for the right individual. 

 

Our Values:

  • Joy for Bikes – We share the love for bikes with everyone. We work and live on our bikes. We share a deep connection with people-powered bicycle transportation. 

  • Self-Reliance and Empowerment – We believe that empowering individuals to maintain their bicycles fosters healthy self-reliance and reinforces notions of inherent self-worth. We revere empowerment of all forms, with the knowledge that it builds stronger, healthier, and more resilient communities. 

  • Diversity | Equity | Inclusivity – We build diverse, equitable, and inclusive communities that seek representation from all voices and reach out to people from marginalized backgrounds. We operate from a place of compassion, kindness, and understanding. We come to this through deep listening. 

RETAIL BIKE SHOP MANAGER  

 

Overview: The Bike Shop Manager (SM from here on) is responsible for the daily operations of the bike shop. The SM is the key leader of the shop mechanics, assistant shop mechanics, and full service mechanics. The SM reports directly to the Executive Director. They are responsible for maintaining the safety, morale, and inclusive atmosphere of the shop.

 

Essential Job Functions: 

  • Keep the retail operations running smoothly, profitably and fulfilling the organization's vision and mission

  • Meet yearly income goals for retail sales and full service 

  • Manage all shop mechanics, assistant shop mechanics, volunteers, and interns 

  • Purchase parts, accessories, shop supplies, and tools for the main shop and keep costs within the designated budget as assigned by the director 

  • Report directly to the executive director 

  • Maintain accurate inventory records with our inventory management software 

  • Responsible for reconciliation of inventory  

  • Give monthly reports to the executive director in quantitative, qualitative, and/or narrative form 

 

List of Duties: (Will include but are not limited to the following) 

  • Ensure customers are helped in a timely, professional, and kind way 

  • Purchase product and keep the shop fully stocked with tools and supplies

  • Ensure the shop is clean, organized, and all tools are accounted for 

  • Set daily, weekly, monthly, quarterly, and yearly goals for the team to work toward 

  • Set a schedule for staff to cover the open hours of the shop  

  • Maintain accurate inventory 

  • Help guide budgeting decisions for staffing 

  • Keep track of all metrics for the open shop 

  • Makes weekly cash deposits to the bank that are accurate and match with POS system 

  • Responsible for onboarding and training of new open shop mechanics, shop assistants, and full-service mechanics 

  • Oversee the bike shops income and expenses on a monthly, quarterly and yearly basis 

 

Qualifications  

  • Good communication skills

  • Experience in a high paced retail environment 

  • Have high-quality leadership style 

  • Good focus and follow through

  • Comfortable with high-pressure situations

  • Excellent customer service skills

  • Be able to focus on the big picture of the organization

This position is open until filled but we are looking for someone to start by the latest at mid November. There will be some job shadowing and training with existing Shop Manager as they transition on to other work. We hope to have the transition done by January. 

Please submit a cover letter and resume to noah@2ndcycle.org 

Cover lever should cover why you want to work for Second Cycle and why you believe you are uniquely qualified for the position. 

Applications that are moving on to interviews are usually responded to within 48 hours. 

Compensation:

Hourly pay, $18 - 20, up to 40 hours per week.

Additional benefits include:

  • $250/month HRA

  • 1 week of paid vacation

  • 5 paid holidays per year - New Year's Day, 4th of July, Thanksgiving, Christmas Eve, Christmas Day

  • 1 hour PTO per 40 hrs worked, no cap

  • There will be continual professional development opportunities in the form of conferences, webinars, and other trainings